Return & refund policy

Last updated: July 1, 2026

Who we are

UpperDeck (upperdeck.dev) is operated by Sim Capital LLC. UpperDeck is a subsidiary of Sim Capital LLC.

Digital service. No physical returns

UpperDeckis a software-as-a-service (SaaS) product delivered entirely online. There are no physical goods, so nothing can be "returned" in the traditional sense. This policy explains how cancellations and refunds work for our subscription plans.

Free plan

Our free tier lets you evaluate UpperDeck before paying anything, with no credit card required. We encourage you to use the free plan to confirm the service fits your needs before upgrading to a paid subscription.

Subscriptions & cancellation

Paid plans renew automatically according to the billing cycle you select (monthly or annual) until you cancel. You can cancel at any time from your billing settings or the Stripe customer portal.

Cancellation takes effect immediately on the day you cancel. Your account is downgraded to the free tier and you will not be billed again.

No refunds

To the maximum extent permitted by applicable law, all fees are non-refundable. We do not provide refunds or credits for:

• Partial billing periods, including unused days after cancellation
• Unused features, seats, or usage allowances
• Downgrades from a paid plan to the free tier mid-cycle
• Dissatisfaction with AI-generated output, which is inherently variable
• Account suspension or termination resulting from a violation of our Terms of service or Acceptable use policy

Exceptions

We will issue a refund or correction where:

• Billing errors occur: duplicate charges, charges after a confirmed cancellation, or charges in an incorrect amount are always refunded in full.
• The law requires it: where consumer protection laws in your jurisdiction grant non-waivable cancellation or refund rights, we honor those rights. Nothing in this policy limits rights you have under applicable law.

How to request a refund or report a billing issue

Email support@upperdeck.dev from the address on your account with the subject "Billing". Include the approximate charge date and amount. We respond to billing inquiries within 5 business days. Approved refunds are issued to the original payment method through Stripe, our payment processor, and typically appear within 5–10 business days depending on your bank.

Chargebacks

Please contact us before initiating a chargeback with your card issuer. Most billing issues are resolved faster through support. We reserve the right to suspend accounts with fraudulent or abusive chargebacks.

Changes to this policy

We may update this policy from time to time. Material changes will be reflected by the "Last updated" date above. Continued use of paid plans after changes take effect constitutes acceptance of the updated policy.

Contact

Questions about this policy: support@upperdeck.dev. Sim Capital LLC operates UpperDeck at upperdeck.dev.